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Frequently asked questions

You can find travel information on our Frequently Asked Quetions pages. Click any link for details:

Flights General

What is an e-ticket?
How do I travel with an e-ticket?
When my reservation is confirmed?

Billing and Ticket Delivery

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Why is my credit card denied?
Do I always have to use the same credit card?
Using internationally-based credit cards
How will my flight tickets be delivered?
What should I do if my tickets are lost or stolen?
Why did the fare change at purchase time?
On what airlines can I purchase e-tickets?
Refunds to "nonrefundable" fares

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Vacations General

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Do vacation packages require a minimum stay?
How do I book a vacation package?
Vacation package shopping tips

If you still need help please go to our Customer Service page, where you can find customer support emails or toll-free phone numbers.

 


 

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