Frequently asked questions

You can find travel information on our Frequently Asked Quetions pages. Click any link for details:

Flights General

What is an e-ticket?
How do I travel with an e-ticket?
When my reservation is confirmed?

Billing and Ticket Delivery

Is my credit card number safe?
Why is my credit card denied?
Do I always have to use the same credit card?
Using internationally-based credit cards
How will my flight tickets be delivered?
What should I do if my tickets are lost or stolen?
Why did the fare change at purchase time?
On what airlines can I purchase e-tickets?
Refunds to "nonrefundable" fares

Search for Flights

Types of trips
Types of travelers
Infant, child and senior discounts
Unaccompanied minors
Choosing a ticket class
Choosing search options

Vacations General

What is a vacation package?
Why should I buy a vacation package?
Can I change what's in a vacation package?
Do vacation packages require a minimum stay?
How do I book a vacation package?
Vacation package shopping tips

If you still need help please go to our Customer Service page, where you can find customer support emails or toll-free phone numbers.